941-365-9118 - Massage and Spa Supply

It is as simple as can be:

Be totally satisfied with the product you order, or return it within thirty (30) days and we’ll refund your payment or replace the item, whichever you prefer. Please refer to our “Returns Policy” below to find out exactly how to go about returning something.

Please know that we have carefully evaluated each and every item we sell before we have offered it to our customers. If we’re not satisfied with the quality of a product ourselves, we simply don’t stock it or offer it for sale.

Yet, we understand that sometimes you might order a product and be disappointed with it when it arrives. We WANT satisfied customers, and will do our best to accommodate you.

Please understand that on massage tables and chairs, we need to charge a 10% restocking fee on returns. We are experienced bodyworkers ourselves, and will do our best to advise you on which table or chair is best FOR YOU, so we ask that you carefully consider BEFORE you order, so that you won’t have to return. Of course, on those rare occasions when a table or chair arrives damaged, we’ll replace it ASAP, no questions asked. But if you’re returning it because you don’t like it once it arrives, then you are responsible for paying the return freight charge.

All items ordered will either be shipped from our in-stock inventory, or will be shipped to you directly from the manufacturer. Although we have a fairly large inventory, we know from experience that we can have ten colors in stock and the customer will want an eleventh one.

On in-stock shipments, we’ll do our very best to get it out the door to you the same day that you order it (except Saturdays).

If an item has to be back-ordered and is part of a larger order, we’ll pay the shipping on the back order when we send it to you.

On factory-direct shipments, it USUALLY takes about 6 to 10 business days, depending on your physical location within the continental U.S.; however, on special orders and at certain times of the year, it can take as long as 4 to six WEEKS. Please understand that this is not within our control. We’ll do our best to “light a fire” under the manufacturer, but sometimes they are either overloaded with orders and backed up, or they simply need a long time to construct the item you want “from scratch”. What we WILL do to assist our customers is IMMEDIATELY ASCERTAIN a proposed shipping date from the manufacturer, and inform you of that date.

As stated above, we want our customers to be fully satisfied with whatever they get from us. If you DO need to return something, please do the following:

1. Call us at our toll free number, 1-800-810-8324, or e-mail us at sales@massagemarket.com We will issue you a Return Authorization Number (RMA#)
2. Return with original bill or invoice, and be sure to have your name and address AND PHONE NUMBER within the package. BE SURE TO SHOW THE RMA# ON THE OUTSIDE OF THE PACKAGE.
3. Pack the item in a strong container, the original one if possible, and return via UPS or insured U. S. Postal Service. If item returned is a damaged item or a mis-shipment, we will refund the actual cost on the shipping label. On any other returns, the shipping is paid by the shipper.
4. Address your returns to:
   Massage Market
   5891 Whitfield Avenue
   Sarasota, FL 34243
   (941) 365-9118
   NO COD’S WILL BE ACCEPTED!!
5. Make sure you keep a record of the shipment until we have sent you a
   credit or replacement.

Note: There is a 10% restocking fee on all returns and cancelled orders . This is simply to cover the cost of processing your credit card, which allows us to accept your returns and/or cancellations without any cost to us. We thank you for your understanding in this regards.

Please understand that there are no returns on custom orders as a rule, and that custom orders may cost more than the standard item.

Unless we offer an item with “FREE SHIPPING”, your order will be sent in one of the following three ways, your choice:

• ECONOMY GROUND SERVICE
  This is the cheapest way to ship your order. We’ll use either UPS or FedEx Ground. As stated above, this will take 2 to 6 business days, depending on your physical location within the continental U. S. (Shipping to Alaska, Hawaii, Canada or international will cost more. Call us for rate quote).

FASTER SERVICE

At your request, we can ship either 2nd day or 3rd day delivery. Usually that is what it will take, but is NOT guaranteed; e.g., there may not be a Saturday delivery in your area, or a holiday might intercede, etc.

• NEXT DAY AIR
  This, as your know, is the FASTEST, but also the COSTLIEST way of getting your order to you. We’ll use either UPS or FedEx.

OVERSIZED AND EXTRA-HEAVY ITEMS

There are certain items that are too large and/or too heavy for UPS to accept, such as large pieces of equipment. On large and/or heavy equipment, such as Earthlite’s Claremont table, shipping will be by truck line. Call us at our toll free number, 1-800-810-8324 or e-mail us at: sales@massagemarket.com for an exact freight cost.

Freight on massage tables and chairs generally costs around $25 to $42 dollars within the continental U.S.

All prices shown on our website or printed price list or in our store are in United States currency. We will accept payment by Visa, Mastercard, American Express or Discover, or mail us a money order, cashier’s check or personal check payable in U. S. funds. Personal checks must clear before shipment is made. NO COD’S SENT.

We trust that our customers are sophisticated and intelligent people and that you already know what we’re going to say next; nevertheless, here goes:

1. All prices subject to change without notice
2. All products subject to availability and prior sale.
3. Body and Conscience Corp, doing business as Massage Market and www.massagemarket.com, cannot responsible for errors appearing on our website.”
4. All orders are subject to acceptance by us.
5. Prices on our website are in effect until they are removed from the page, unless otherwise noted.

This website, www.massagemarket.com is a division of Body and Conscience Corp, a Florida “S” corporation.

Our mailing address is:

Massage Market
5891 Whitfield Avenue
Sarasota, FL 34243
(941) 365-9118

We can be contacted by e-mail at: sales@massagemarket.com
or by phone at 1-800-810-8324

Orders placed with massagemarket.com are encrypted using SSL Technology. Our site uses a Verisign digital certificate. With Verisign and SSL Technology, information sent via the internet is encrypted to protect access to communications and transmissions.

We DO collect the e-mail addresses of those who buy from us, so we can notify you of sales, specials, etc. We will not use your personal data but retain the right to do so. If you don’t want your e-mail address on our list, let us know, and we’ll remove it.

If you don’t want your postal address on our list, let us know THAT, and we’ll remove it.

WE ABSOLUTELY GUARANTEE THAT YOUR CREDIT CARD PURCHASE MADE AT MASSAGEMARKET.COM IS 100% SAFE!!

If ANY unauthorized charges are made to your card as a result of shopping at our website, you will pay NOTHING!